Behavior Based Performance Excellence (BBPE®

The Next Generation of Performance Excellence

MANAGEMENT CONSULTING AND BUSINESS ADVISORY SERVICES

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PERFORMANCE EXCELLENCE OFFERINGS

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Process Management

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Dashboard and Metric Development

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Process Improvement

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Organizational Strategy & Goal Alignment

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Organizational Line of Sight

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Supplier Performance Improvement

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Outsource and Share Service Preparation

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BBPE Assessment

ORGANIZATIONAL PERFORMANCE OFFERINGS

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Organizational Performance & Prescriptive Best Practice Solutions

 

»|  Leadership

 

»|  Strategic Planning

 

»|  Customer & Market Focus

 

»|  Measurement, Analysis and Knowledge Management

 

»|  Workforce Focus

 

»|  Process Management

 

»|  Results

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Align Functions, Behaviors, Skills & Traits to Process

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Finance Center of Excellence

STRATEGIC TRANSITION MANAGEMENT

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Comprehensive Transition Plan

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Project & Team Chartering

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Organizational Design & Development Plans

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Current/Future Gap Analysis

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Strategic Communication Planning

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Stakeholder Analysis & Engagement Plan

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Merger Acquisition Due Diligence & Integration

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Corporate Culture Assessment & Transformation Plan

STATISTICAL SOLUTIONS

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First Forecast Tool -Returns in a Box (RIAB)

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Marketing Spend Optimization

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Analytical Support

PROJECT MANAGEMENT SOLUTIONS

 

 

TO UNDERSTAND WHAT YOUR CURRENT PERFORMANCE IMPROVEMENT APPROACH IS YIELDING TAKE OUR

 

BBPE ASSESSMENT

 

THE TEAM

DR. HOWARD H. FULLER

Dr. Howard Fuller is the author of more than 25 papers in leading quality, statistical, and validation journals, Dr. Fuller earned his Ph.D. in Quality Engineering from the University of Wisconsin-Madison. Prior to founding Fuller, Jones & Associates with Mr. Jones, Dr. Fuller was Corporate Vice President of Quality and Reliability at SanDisk and Corporate Vice President of Worldwide Quality and Functional Excellence at Solectron. Earlier in his career, Dr. Fuller was Corporate Director of Design for Six Sigma at Seagate Technology and Manager of the Quality Assurance/Statistical Support Group at LifeScan, a Johnson & Johnson company. A Six Sigma Master Black Belt, Dr. Fuller’s responsibilities have spanned the development and worldwide implementation of numerous quality management systems

 

ANDREW M. JONES, MBA

Andrew Jones holds an MBA in International Business and has served as a Senior Examiner for the Baldrige National Quality Program. Mr. Jones is an expert in the content and application of Performance Architecture standards and systems worldwide. Mr. Jones is widely recognized for his notable successes in implementing Process Reengineering, Six Sigma, Lean, and Benchmarking programs. Over the span of his noteworthy career, Mr. Jones has led numerous Performance Improvement initiatives for FJA’s distinguished clients and previously managed Performance Improvement programs at SONY Pictures Entertainment, GMAC Mortgage, Intuit, and Cisco Systems.

 

TERRENCE N. CHURCH, ESQ.

Terrence Church is an attorney specializing in licensing and complex commercial transactions for hi-tech and corporate clients. He has diverse experience as a senior legal executive within prominent, publicly traded companies including PeopleSoft, Cisco Systems and LSI Logic Corporation. Mr. Church has successfully developed and implemented a broad range of projects to restructure and refine both legal and business processes, reducing costs and improving utilization of existing resources. Following the $1.7 billion merger of PeopleSoft and J.D. Edwards, Mr. Church was legal team lead responsible for integrating a combined legal department consisting of nearly 100 attorneys and staff worldwide. At PeopleSoft and Cisco Systems, he worked to standardize contract forms and processes in such areas as IP protection, licensing, procurement and manufacturing, resulting in significant cost savings. Mr. Church trained senior personnel in all areas of operations and procurement on legal and business risk management. Mr. Church also served as Senior Legal Advisor in the London headquarters of British Gas where he was on the ground floor of developing and implementing new business processes to help British Gas introduce a new competitive business model for worldwide operations. His diverse experience with multinational organizations across a range of industries has prepared him to quickly identify crucial business and legal risks and successfully tackle large-scale projects. He also worked as a litigation attorney with Cooley, Godward law firm and managed litigation for McKesson Corporation. Mr. Church received his J.D. degree with honors from Hastings College of the Law in San Francisco, and holds a B.A. in psychology and English from Whitman College in Washington.

 

ROBERT GAYMAN

Robert Gayman has been involved in consumer product sales and sales management since 1985. The majority of his career has been dedicated to the technology and entertainment sectors focusing on emerging technologies, specifically interactive gaming. He brings to this venture an understanding of the retail community and how it relates to the sales and category management of technology and entertainment products at retail. Robert's background includes sales management positions at Sony Computer Entertainment America (SCEA) where he directed sales activities at the following top tier retailers: Wal-Mart, Best Buy and Target. Under his account direction, SCEA was awarded the supplier of the year award from Wal-Mart. Robert was also recognized with an excellence in account management award from SCEA for his sales performance and category management at Best Buy. He later held executive VP of Sales positions at the 3DO Company and Acclaim Entertainment.

 

MAUREEN GRANDCOLAS

Maureen Grandcolas is a 20 year veteran of Human Resources Management and Organizational Development, Ms. Grandcolas has worked in organizations ranging from seventy-five to 60,000 employees in eight industries and across five continents. At Openwave Systems (formerly Phone.com), Ms. Grandcolas served as Corporate Head of Human Resources. Ms. Grandcolas is an expert in large scale change efforts with extensive experience in integration strategy, organizational and cultural change planning, and strategic communication. During her notable career, Ms. Grandcolas has applied her change management expertise and organizational behavior knowledge to a broad cross-section of events ranging from initial public offerings to rapid growth, multi-national expansion, global merger and acquisitions, downsizing, outsourcing, system implementation, re-branding, new leadership assimilation, and culture transformation.

 

BRYAN HIDALGO, ESQ.

Bryan Hidalgo has been involved in the music industry since 1986. He brings to this venture the business and legal expertise gained as a major record label business affairs executive, a major motion picture company music legal affairs executive, and a music attorney at a prominent entertainment law firm. Mr. Hidalgo, a member of the California State Bar, received his Juris Doctorate degree from UCLA’s School of Law in 1987. His first legal position was with the noted entertainment law firm, the Menes Law Corporation, whose clients included Phil Collins, Genesis, Pink Floyd, and B.B. King. He then served as Attorney for Music Legal Affairs for Sony Pictures Entertainment, handling the negotiation and drafting of, among others, soundtrack, composer, and publishing agreements for all of the studio’s motion picture and video productions. Mr. Hidalgo subsequently took a position as Associate Director of Business and Legal Affairs for MCA Records and Music Entertainment Group, and was responsible for the negotiation and drafting of MCA’s and Geffen Records’ recording artist, publishing, soundtrack and merchandising agreements for such artists as Guns n’ Roses, Aerosmith, Cher, Elton John, Tom Petty, and Patti LaBelle. After several years, Mr. Hidalgo returned to the private sector and handled all music business and legal affairs for Management Plus in connection with sports, television, motion picture and music activities of the firm’s client Shaquille O’Neal, including set-up and formation of, and artist and producer signings for, his joint venture TwisM Records with Interscope Records. Mr. Hidalgo, now in private practice, is currently working as a consultant to the record industry.

 

ZAREH SALMASSIAN

Zareh Salmassian has been a Six Sigma Master Black Belt for over 4 years. He has nearly 30 years experience as a key contributor in small and large companies, including over 5 years experience utilizing FJ&A’s unique methodology. He has been able to achieve tremendous success by both directly applying and facilitating others in the use of FJ&A’s methodology throughout a variety of transactional and manufacturing processes. Not limited to only Six Sigma, Zareh has also used FJ&A’s approach to lead organization wide Lean efforts to significantly improve process efficiency. He has been recognized for developing effective systems to identify inconsistencies and redesign/introduce standard operational and transactional procedures. Mr. Salmassian is currently an FJ&A Associate.

 

MIKE ROBERTS

Mike Roberts has driven major transition projects in complex sales organizations throughout his career. He takes a strategic view across an organization’s people competences, roles / responsibilities, organization and infrastructure. He also draws upon a ten year background in executive search, followed by ten years progressing from field to international corporate sales management in the technology sector, addressing multimillion dollar enterprise customers in a variety of industries ranging from Retail, Telecommunications, Finance & Banking, Oil & Gas, Manufacturing and Service Providers as well as engaging all types of sales and distribution channel partners.

 

PAUL EIBELER

Paul Eibeler’s past experience includes President and Director of Take 2 Interactive since 2000 and CEO from 2005. Paul joined Take 2 in 2000 and grew revenue from 300 million to 1.2 billion and market cap from 200 million to 1.5 billion. Over 33 titles achieved sales of over 1 million units. Paul was also a Board member for ESA, governing body for Interactive Industry. Prior to Take 2, Paul was a consultant for Microsoft X Box launch team, EVP of Acclaim, and VP-partner of Impact International, leading supplier of licensed toys and school supplies.

 

PATRICK MAIORANO

Patrick Maiorano has been working in the high tech industry since 1995. He has an extensive background in retail and direct-to-consumer distribution and supply chain operations. His years of experience working for the world's largest technology distributor, Ingram Micro, were a significant contributor during Patrick's time with Intuit, the makers of Turbo Tax and Quicken software products. While at Intuit, Patrick developed their award winning and best in class retail distribution operation. Patrick has a background in Six Sigma and has used FJA's Behavior Based Process Excellence approach to drive significant improvements within various organizations. Patrick is currently an FJ&A Associate and resides in Los Gatos, CA.

 

RANDALL RODRIGUEZ

Randall Rodriguez is an attorney that specializes in technology, financial and commercial transactions, and he has practiced in these areas for over 20 years. In addition to practicing law, Mr. Randall successfully planned, implemented and managed several projects relating to legal and business processes. Further, he has worked with clients to establish practices that continuously improve the processes that are developed and implemented. He has a proven track record of being able to work across companies to achieve business goals and objectives within fast-paced business environments, and he has experience working with heavy and lightly regulated businesses. Mr. Rodriguez was Assistant General Counsel and Director at Intuit, Inc., and Senior Vice President and Counsel at California Federal Bank, and he also served at Blackhawk Network, Inc. and Varian Associates, Inc. Mr. Rodriguez is a certified Green Belt. In addition, Mr. Rodriguez received a Masters of Business Administration degree from the University of California at Berkeley (Haas School of Business) and a Juris Doctor degree from University of California at Berkeley (Boalt Hall). He also received a Bachelor of Arts degree from University of California at Davis and a Bachelor of Science degree from California State University at Sacramento.

 

JACKIE TUBIS

Jackie Tubis has been involved in business process management as well as merger and acquisition consulting for the last 10 years, specializing in the Semiconductor and Semiconductor Capital Equipment Industries. She has over 20 years of engineering, marketing and general management experience with National Semiconductor and Schlumberger Ltd., where she spent three years as President of the Automated Test Equipment Division and also served as a Board Member for the Semiconductor Equipment and Materials International (SEMI) industry association. Ms. Tubis holds bachelor and master degrees in Natural Sciences (Physics) from the University of Cambridge (UK) and has been a recipient of the YWCA’s Tribute to Women in Industry (TWIN) award.

 

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